ISO 10002

What is ISO 10002?

It is at least four times more costly for an organization to retain its existing customer than it acquires. Clients losing customers need to make great efforts and cost to compensate for these losses and regain their reputation. In order not to be exposed to these situations, we need to manage our system with a preventive approach, which is the common approach of every management system.

For this reason, ISO 10002;

It shows the organizations how to behave in cases of customer complaints.

It guides organizations whether we need to apologize after an incident with the customer, or whether we should plan a larger activity, including compensation to compensate.

It ensures that problems with the customer are handled in the fairest way.

It provides lessons from complaints and identifies areas open to improvement.

Where to Get ISO 10002 Customer Satisfaction Management System Certificate?

All companies that decide on system certification and have completed all their preparations in this direction apply to a recognized and recognized certification body on a national or international platform.